Politique d’expédition

This Shipping Policy forms part of, and should be read together with, our Terms and Conditions.

General

•       Orders are processed and dispatched within 1–5 business days (Monday–Friday, excluding public holidays).

•       Orders placed before 2 p.m. (UK/EU time) on a business day are typically dispatched the same day, stock permitting; later orders are dispatched the next business day.

•       Each shipment includes an invoice, which also serves as proof of purchase and warranty document.

•       Shipping costs are calculated automatically at checkout based on destination, weight and chosen delivery method, and are shown before payment is completed.

•       Risk of loss passes to the Customer on delivery, except as set out in Section 8 of the Terms for consumers.

•       Mykolabs delivers orders only to valid residential addresses, business addresses, and approved carrier collection or pickup points.

•       We do not deliver to public institutions, government offices, schools, universities, theatres, hospitals, public facilities, or other locations where the recipient cannot reasonably accept and take possession of the delivery. 

•       We reserve the right to refuse, cancel, or request an alternative delivery address where a provided delivery location is unsuitable for successful delivery.

United Kingdom

•       Free standard delivery on all UK mainland orders.

•       Orders under £60.00: sent via Royal Mail standard delivery, typically arriving within 2–3 business days.

•       Orders of £60.00 and over: sent via DHL (signature required), typically next business day for orders placed before 2 p.m.

•       Optional next-business-day DHL courier upgrade available for orders under £60.00 for a flat fee of £6.00.

•       Some deliveries may require a signature; Customers may specify an alternate delivery address (e.g. workplace) or authorise the parcel to be left in a safe place at their own risk.

European Union

•       Delivered via DHL courier or Royal Mail Air, depending on weight: parcels up to 2 kg may be sent via Royal Mail Air; parcels over 2 kg are sent via international courier.

•       Shipping costs are calculated at checkout based on destination and weight.

•       EU orders are sent on a duties-paid (VAT-inclusive) basis where the EU OSS scheme applies; please see Section 6 of the Terms.

•       Local taxes or handling charges may still apply in some cases; Customers should check with local authorities if unsure.

International (Switzerland, Turkey & Other Approved Destinations)

•       Available to Switzerland, Turkey, and over 70 other international destinations.

•       Parcels up to 2 kg are sent via Royal Mail Air; for parcels over 2 kg, please contact info@mykolabs.com for a shipping quote before ordering.

•       Postage costs are calculated at checkout where available, or quoted on request.

•       International orders may be subject to import duties, taxes, and customs clearance fees charged by the destination country. These are not included in the order total and are payable by the Customer on or before delivery.

•       Delivery to destinations not listed on the Website may be arranged on request via info@mykolabs.com.

Delays and Liability

•       Delivery estimates are not guaranteed and may be affected by courier delays, customs processing, or circumstances beyond our control.

•       If a parcel is left at the Customer’s request in a location without a signature (e.g. on the doorstep or with a colleague), Mykolabs cannot accept responsibility for any resulting loss or damage.

•       If an order does not arrive within a reasonable time, please contact info@mykolabs.com so we can investigate with the courier.